What is your return policy?
- You may return any unopened/unused item in its original condition
within 14 days. However, you must send us an email requesting for RA
(Return Authorization) number prior to returning it.
- Any merchandise not returned in
its original condition will be subject to 25% restocking fee or denial
in processing your return.
- We will not be responsible for
any shipping cost you incurred to return the product.
- In order to process your return
quickly, please provide information below with your return. If the
information is not included with your return, it will not be processed.
a) Return Authorization Number
(RA) ~ Absolutely required!
b) Name, address and phone
number
c) Email address (Very
important)
d) Your reason for returning
the merchandise.
- Please make sure to return the
package with a courier using tracking number. (UPS, FedEx, , USPS with
delivery confirmation, etc.) We will not be responsible for any returns
not received and failure to provide us with tracking number.
- Please contact us for return
address
What if there is a shortage on my order?
Please notify us via email immediately with the order number or Item
number.
What if I received a wrong product?
Please notify us via email immediately with the order number or Item
number.
What if I never received my order?
Please obtain your tracking number from “My Account” and contact the
courier.
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